About Us
Every day we devote ourselves to solving the problem of self service dead ends and with more than a decade of experience, we know how to help customers and companies interact.
No Customer Left Behind
Our vision is No Customer Left Behind and we are 100 percent focused on providing the best solutions that bridge the gap between customers who started with your self-service applications and who now need real live person who can help finish the conversation.
In a world where calling an inbound toll free number is not a customer's first step in solving a problem, a new solution was necessary in order to help customers once they exhausted all of the self-service possibilities. Instead of leaving customers stranded on a web page, flailing in an online community or tapping an 800 number in a mobile app and forcing them to start all over, VHT created a multichannel callback solution. Enter the VHT Conversation Bridge™. Most importantly, VHT's solution provides callback with context so that all customer information is brought along for the ride and integrated with your communications infrastructure so that the call is properly routed to a skilled representative who knows exactly who you are and how you need help.
A Little History
Virtual Hold Technology® (VHT) was founded by Mark J. Williams in 1995 in Akron, OH. Mark recognized the need to facilitate the process of getting customers and companies talking. He invented and patented Virtual Hold® which has eliminated thousands of years of frustrating hold time for consumers all over the world. Hundreds of companies also recognized the need and got on board, increasing customer satisfaction and elevating contact center productivity along the way. Instead of hanging up, trying again later and hoping to finally get through, VHT's solutions let customers keep their place in line and get a callback when it was their turn and in the time promised. Now we have extended our original technology to websites, smartphones, online social communities, TV set top boxes and more to solve the problem of self-service dead ends everywhere. This is the Conversation Bridge.
Today
VHT remains customer-focused and uses our clients' experience and their customers' requests to refine and expand our solutions. We are dedicated to providing outstanding support. This commitment differentiates us from our competitors and has led to steady, substantial growth.
Part of VHT's development strategy is to develop and nurture strategic relationships with major technology innovators in the contact center technology industry. These relationships are key to successful integrations into the multifaceted customer service technology environment.
Our industry has awarded VHT's solutions with many awards including "Product of the Year" (CallCenter Magazine, Customer Interaction Solutions, and Call Center Solutions), "Editor's Choice" (Call Center Solutions), and "Best of Show" (ICCM). VHT has been featured in news segments internationally and highlighted as a major customer service improvement by our customers in their TV commercials.
