Conversation Bridge™


Integration with contact center systems	Improves the customer service experience and operational efficiency by enabling context data to be passed from any channel to routing and screen pop systems.
Standardized web-service approach	Enables quick development time without your having to worry about the mechanics/complexity of telephony.
Advanced reporting	Measures system performance. Provides clear ROI metrics for the VHT solution. Helps business stakeholders and IT support staff rapidly identify and correct problems.
Connectors to customer interaction platforms (mobile, web, social, voice, and consoles)	Lets businesses rapidly add VHT experiences to the interaction platforms their customers use without dealing with complex systems integration. Includes templates and best practices for presenting callback features.
Smart business rules	Dynamically changes the callback options presented to consumers based on the availability of customer service staff. Prevents queues from becoming overloaded.
Accurate estimated wait time	Sets accurate expectations with consumers.
ASAP and scheduled callback	Allows consumers to choose the best time to talk to someone. Enables businesses to direct callback volume to times when they're best able to meet the need.