August 20, 2010 – CANADIAN INSURANCE TOP BROKER
Take Relationships Off Hold
August 20, 2010 – THE MORNING CALL
PPL Electric Utilities improves customer service
August 4, 2010 – CONTACT PROFESSIONAL
Top Three Reasons Why Self-Service Doesn't Cut It
July 29, 2010 – ENERGY CENTRAL
PPL Electric Utilities debuts ‘virtual hold’ feature for improved customer service
July 16, 2010 – Cleveland Plain Dealer
Cleveland Division of Water outlines plan to improve service
June 29, 2010 – TMC.net
Virtual Hold Receives Call Center Excellence Award: Predictive Dialer Report
May 28, 2010 – ELECTRIC ENERGY
It’s About Time… for Customer Service
May 26, 2010 – EXAMINER.COM
Views from 35,000 Feet: Virtual Hold
May 20, 2010 – CONTACT PROFESSIONAL
Making the Most of Customer Interactions by Making the Most of Your Customer's Time
May 13, 2010 – CRM BUYER
Bridging the Gap Between Self-Service and Live Service
May 10, 2010 – REAL WIRE
NextiraOne Announces 2010 Contact Centre Customer Innovation Award Winners
May 5, 2010 – THE NEW YORK TIMES
Shortcuts Define Self-Service Travel
April 15, 2010 – NO JITTER
The News from G-Force: Conversation Manager
March 2010 – ELECTRIC LIGHT & POWER
Taking Relationships off Hold
April 9, 2010 – MERCURY NEWS
Action Line: A tip for renters
March 2, 2010 –TRADING MARKETS
Scottish Power implements Genesys Virtual Hold technology to improve customer service
March 1, 2010 –CRM
The 2010 CRM Service Awards: The Service Elite – Southwest Airlines
February 4, 2010 –COLUMBUS DISPATCH
Jobless-aid meltdown feared as benefits for many to end
February 2, 2010 – LIBERTY COUNTY TIMES
NorthWestern Energy Unveils New Bill for Montana Customers
February/March 2010 – ANSWERSTAT
Call Center Case Study: Sometimes Time is the Best Medicine
January 5, 2010 – AUBURN REPORTER
It’s your call: stay on hold or we’ll call you back
December 2009/January 2010 – ANSWERSTAT
Call Center Case Study: excelleRx
December 1, 2009 – CRM MAGAZINE
Collaboration Counts:
Implement applications to support customer service and technology teams
November 19, 2009 – 1 to 1 MEDIA
Blue Cross of Northern Pennsylvania Improves Customer Relationship Health
October 2009 – CUSTOMER THINK
Self-Service: A Bridge Too Far?
October 2009 – 1 to 1 MEDIA
Self-Service Doesn’t Always Cut It
September 1, 2009 – CRM MAGAZINE
Jetting to a Better Customer Experience
September 1, 2009 – CONNECTIONS MAGAZINE
Managing Your Customer's Customer Relationship
August 2009 – HEALTH MANAGEMENT TECHNOLOGY
Presbyterian Healthcare Services Improves Customer Experience
August 24, 2009 – TMCnet.com
Qology Reaches Reseller Agreement with Virtual Hold Technology
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