December 2009/January 2010 – ANSWERSTAT
Call Center Case Study: excelleRx

December 1, 2009 – CRM MAGAZINE
Collaboration Counts:
Implement applications to support customer service and technology teams

November 19, 2009 – 1 to 1 MEDIA
Blue Cross of Northern Pennsylvania Improves Customer Relationship Health

October 2009 – CUSTOMER THINK
Self-Service: A Bridge Too Far?

October 2009 – 1 to 1 MEDIA
Self-Service Doesn’t Always Cut It

September 1, 2009 – CRM MAGAZINE
Jetting to a Better Customer Experience

September 1, 2009 – CONNECTIONS MAGAZINE
Managing Your Customer's Customer Relationship

August 2009 – HEALTH MANAGEMENT TECHNOLOGY
Presbyterian Healthcare Services Improves Customer Experience

August 24, 2009 – TMCnet.com
Qology Reaches Reseller Agreement with Virtual Hold Technology

August 2009 – CUSTOMER THINK
No Excuses! Time to Leverage Social Media Technology in Customer Service

July 2009 – CUSTOMER SERVICE NEWSLETTER
Southwest Customers Can Now Opt for a Callback Instead of Waiting on Hold

July 27, 2009 – TELECOMMUNICATIONS REVIEW
IRD adopts Virtual Hold

July 27, 2009 – THE WALL STREET JOURNAL
Companies Strive Harder to Please Customers

July 10, 2009 – TMCnet HEALTHCARE TECHNOLOGY
VirtualHold Provides Rx For excelleRx

July 9, 2009 – XCHANGE MAGAZINE
Why Carriers Must Get Social

July 8, 2009 – INSURANCE & TECHNOLOGY MAGAZINE
Blue Cross NEPA Tackles Call Center
Volume Challenge with Virtual Hold Solution

June 1, 2009 – INTERNET TELEPHONY MAGAZINE
IP-Enabled Contact Centers

May 1, 2009 – CUSTOMER INTERACTION SOLUTIONS
CRM: Complex Needs, Challenging Responses

May 29, 2009 – DALLAS BUSINESS JOURNAL
Airline Keeps Callers Happy

March 3, 2009 – CRAIN'S CLEVELAND BUSINESS
Virtual Hold Technology Names New CEO

February 2009 – TAXATION WEB
Lessons from Down Under

2008-2003 Articles