FOR IMMEDIATE RELEASE

Virtual Hold Technology Installs Solution for APWU Health Plan in Record Time
Integration Completed in Less Than Three Weeks

Akron, OH – February 05, 2008 – Due to the complex nature of telephony integrations, installing a Virtual Hold solution usually takes six to eight weeks, but for the American Postal Workers Union (APWU) Health Plan, it was cut in half — the installation took just three weeks.

"I said I need to get Virtual Hold installed in three weeks. Make it happen, and we'll start today," said Margaret Esposito, the information technology division manager for the APWU Health Plan. "And VHT did."

The APWU Health Plan offers healthcare options for its members and prides itself on providing excellent customer service. So when a new processing system, along with increased enrollment, caused additional strain on the contact center, Esposito called VHT.

"As soon as Margaret contacted us, we formed a team and got to work," said Eric Camulli, VHT's director of technology. "With tremendous teamwork between VHT and the APWU Health Plan, we were able to accommodate their urgent need."

The entire integration of Virtual Hold with the Avaya-based APWU Health Plan contact center took just under three weeks.

"It was really unbelievable given the time allotted," Esposito said. "I've never seen an implementation go so well — it was one of the smoothest I've ever seen. I wish all installations went so well."

Esposito said that VHT's dedication and integrity is one of the reasons why the installation went so well. "They do what they say they're going to do," Esposito said, "and the system just worked."

Headquartered in Glen Burnie, MD, the APWU Health Plan provides health insurance for more than 80,000 postal and federal employees and retirees.

About Virtual Hold Technology

Virtual Hold Technology (VHT) is the leading developer of virtual queuing solutions for Fortune 1000 clients. Since its inception in 1995, VHT's patented, award-winning virtual queuing technology has provided return call solutions focused on enhancing the customer experience for financial services, energy/utility, insurance, telecommunications, cable, wireless, and retail corporations such as IBM, Bank of America, T-Mobile, Aflac, AT&T, Banco Popular, Verizon, Pacific Gas and Electric Company, Time Warner Cable, and AVON. To learn how Virtual Hold virtual queuing solutions can help increase customer satisfaction and reduce contact center costs, visit www.virtualhold.com or call 877-886-8187.

To experience a demonstration of a Virtual Hold call, dial 1-888-412-2214 (or 330-670-2214).

Contact Info: Adrienna M. Frazer

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