FOR IMMEDIATE RELEASE

Virtual Hold Technology to Speak and Exhibit at Call Center Week

Akron, OH – June 17, 2008 – Virtual Hold Technology, LLC (VHT), the leading developer of virtual queuing solutions for contact centers, will exhibit and present at Call Center Week in Las Vegas, June 24-25, the company announced today.

VHT Chief Technology Officer Eric Camulli and Alberto Osterling, a representative from VHT utility client Pepco, Holdings, in the Washington, DC, area, will lead an interactive workshop titled “Building Customers for Life While Improving Operational Efficiencies.”

“The goal of our session is to demonstrate how virtual queuing provides positive customer experiences and boosts the operational efficiency of a contact center,” Camulli said. “Al’s 30 years of experience in the call center industry and his experience with virtual queuing technology makes him a valuable resource for those interested in implementing a technology like Virtual Hold.”

Additionally, VHT representatives will be available at booth #20 in the exhibit hall to further explain how virtual queuing helps contact centers enhance the customer experience, improve service levels, and reduce contact center costs.

Call Center Week takes place at the Flamingo Hotel in Las Vegas, June 22-26. For more information, visit www.callcenterweek.com.

About Virtual Hold Technology

Virtual Hold Technology (VHT) is the leading developer of virtual queuing solutions for Fortune 1000 clients. Since its inception in 1995, VHT's patented, award-winning virtual queuing technology has provided return call solutions focused on enhancing the customer experience for financial services, energy/utility, insurance, telecommunications, cable, wireless, and retail corporations such as IBM, Bank of America, T-Mobile, Aflac, AT&T, Banco Popular, Verizon, Pacific Gas and Electric Company, Time Warner Cable, and AVON. To learn how Virtual Hold virtual queuing solutions can help increase customer satisfaction and reduce contact center costs, visit www.virtualhold.com or call 877-886-8187.

To experience a demonstration of a Virtual Hold call, dial 1-888-412-2214 (or 330-670-2214).

Contact Info: Adrienna M. Frazer

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