Akron, Ohio – February 18, 2013 – Virtual Hold Technology® (VHT®), the world leader in conversation strategies that connect customers in any channel to live help when needed, announced today a new partnership with Selectron Technologies, which provides interactive voice, mobile and web solutions to utilities and government agencies. The partnership will enable Selectron to resell the Conversation Bridge® solution to its 350 clients nationwide.

"VHT is always looking for ways to expand the impact of Conversation Bridge solutions," said VHT CEO Wes Hayden. "By leveraging Selectron's experience, we can improve the self-service experiences of customers interacting with their utilities and government agencies, while saving those organizations money on telecom minutes and infrastructure."

The Conversation Bridge suite of solutions helps companies connect customers with the contact center regardless of the channel the customer is using. Through multichannel callbacks, companies can offer live help when necessary, providing a great experience during key touch points of the customer relationship.

"We use cutting-edge technologies, like the Conversation Bridge, to empower our customers with solutions that cut costs and optimize resources while enhancing the customer experience," said Matt Corbin, Executive Vice President of Sales & Marketing at Selectron Technologies. "Adding the Conversation Bridge to our portfolio helps us tailor solutions with multichannel callback to help our clients achieve their goal of improving customer service with limited budgets regardless of whether the end-user is calling the contact center, visiting the website or using a mobile phone."

Selectron and VHT expect to launch their joint product offering to government agencies and utilities in the near future.

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